FAQs

How long should I use it per session?

Many people use it for around 15-20 minutes per session, but this is general guidance, not a clinical recommendation. This product is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition. Always listen to your body and consult a healthcare professional for advice specific to your situation.

Is it safe for post-surgery recovery?

Some people use cold compression as part of their own post-surgery routine, but this product has not been evaluated for treating any specific medical condition and is not a substitute for professional medical care. Always get clearance from your surgeon or physical therapist before using it after any procedure.

When will my order arrive?

Delivery typically takes 10-20 business days. You'll receive a tracking number by email once your order ships.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, you can return your purchase for a full refund. Items must be unused and in original packaging. Contact our support team to initiate a return.

Is checkout secure?

Yes. We use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through Shopify's secure payment gateway, which is PCI DSS compliant.

Can I use the wrap on different body parts?

Yes. Our hot & cold therapy wrap is designed for multiple body areas including knee, back, shoulder, and neck, with an adjustable strap for a secure fit. Check the product page to choose the right fit for your needs.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders over $35 AUD.